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Frequently Asked Questions (F.A.Q)

What is premium membership?

Premium membership is our pay-only site access. Becoming a premium member costs $19.95 a month and includes a ton of benefits! For starters, you get access to all of our pictoral content for our models. This content includes all of our nudes and hardcore shoots. In addition, you get free access to Harry Palmer's video arcade, which brings you a ton of new hardcore content every day. All of TheStripMall.com's exclusive video content and user produced video content is viewable at half price, and you get a 50% discount from our store at everythingsexotic.com.

We even offer a $5 for five days program, so you can get a taste of all we offer. If you like what you see, you don't have to do anything and after the five days you'll be charged our low price of $19.95 each month until you cancel. If you decide you don't like our premium offerings, you can follow the instructions listed here to cancel your membership.

How do I cancel my premium membership?

To cancel your membership, you can simply follow the instructions listed in the original confirmation email you received from our billing company Zombaio after your trial or monthly purchase. In case you can no longer locate that information, simply go to support.zombaio.com and follow the instructions on that page to cancel your subscription.

How do I become a model?

First of all, thank you for considering becoming an entertainer at TheStripmall.com! To start the process of becoming a model, simply go to our registration page and fill out the information under the Model tab. Please note that registering with out site does not obligate you to anything. It allows us to prescreen perspective entertainers and provide them with more information as well as all the documentation required to participate on our site. Please also note that registration as an entertainer does not require you to have a visible page on TSM as many of our services and benefits do not require one. After you register, a representative will contact you and answer any questions you may have.

I am a club owner. How can this site benefit me?

When you register with TheStripMall.com as a club owner, you are given ownership of your club's page. You control most of that page's content, and this page is given to you free of charge to help market your club. It also allows access to your earnings page that tracks the commissions you receive by participating with TSM. These commissions are completely spelled out in the agreement that you will receive after verification of your club ownership. A brief summary of revenues is as follows: precentage of revenues of TSM members generated from your club page; precentage of retail web sales generated from your club page; and a percentage of your sponsored entertainers earnings.

Our payout system is based on the network marketing concept of growth; you benefit not just from your own efforts but also from the people that are brought in by your entertainers. By participating with TSM you can even benefit by bringing other clubs into the mix. TSM makes it possible to draw revenues from a competitor, how often does that happen? This is a patent pending, ever growing concept whose growth depends not on SEO marketing or ads, but on the club and its entertainers. TSM's success is based on the success of its participating clubs and because of that we have made this opportunity as lucrative as possible to gain the club's participation and support. Your entertainers gain a secondary income and can tap into a long term residual income by sharing TSM with their friends and acquaintances which never stops. If the entertainer switches clubs, you don't lose that revenue, you gain the possibility of new entertainers adding to your residual income.

How do I reset my password?

To reset your password, you can use the forgot password link (located in the login box at the upper right corner of the page) to begin the process. Follow the instructions on that page and in the ensuing email messages to change your password.

I can't login. Help!

If you are having problems logging in, please understand that there are many possible causes. Having said that, though, here are a handful of basic solutions that can help you fix the problem.

Enable Cookies: Our login system requires a session cookie to enable user logins. Make certain your browser has cookies enabled (consult browser documentation for this setting's location.)

Clear Cookies and Cache: If you know cookies are enabled, try clearing your cache and deleting cookies.

Reset Your Password: You can reset yoru password by following the steps outlined above or just following the instructions on our forgot password page.

Reset Internet Explorer: If all else fails and you're on a Windows machine, you can also try to reset Internet Explorer back to its factory defaults. This can fix the issue even if you use Chrome, FireFox, or any other web browser as Windows still uses the settings from its own browser for internet access.

If the above doesn't work, please email customer support with the exact details of your login issue and we'll contact you within 24-48 hours.

What is the model fanclub?

Each model has a button on their page which allows a user to become part of a model's fanclub. As a fan, you'll get notificiations whenever the model adds any new pictures or videos, schedules a performance or special event, and even when they become available for Cams shows.

What is a club VIP?

Each club has a button allowing your to join their VIP lounge. As a club VIP, you'll get notificiations whenever your club adds special events, releases a new coupon, and other benefits offered exclusively by the club at their physical location.

How do I opt out of receiving text messages?

To opt out of our text message club, you can reply to your most recently received text message with 'STOP', and you will receive a final message acknowledging your opt-out request. You will never receive messages from any campaign you have opted out of.

As a second option, you can also opt out of all text campaigns utilizing your Manage Account menu after you've logged in to TSM. Select the VIp/Fan Club link under Manage Account, and browse down past the recent club and model activities. This section holds your settings for instant/daily/opt-out for club/model notifications. There will also be a heading for text-message campaigns in which you can request to opt out. Change the setting to your desired preference and then click the update button.

My video won't play!

TheStripMall.com utilizes Adobe Flash to serve up mp4 video content. Any platform that does not support Adobe Flash will likely be unable to play our videos. To test your device or system, go to our tour page and make certain that our free tour video loads and displays without issues. If you are having issues with playing videos, please understand that there are many different computer configurations and devices, and the problem you are having could come from many different sources. As such, listed below are a handful of solutions that may help get you viewing your selected videos. As a reminder, our video-on-demand service does NOT grant a permanent license to view that video, but rather a one time viewing.

Update Adobe Flashplayer: Adobe updates their software often to close exploits and fix bugs. You can check for the newest version of Flashplayer at their site.

If the above doesn't work, please email customer support with the exact details of your login issue and we'll contact you within 24-48 hours.

I'm having a problem, how do I get support?

Contacting TheStripMall.com for support is as easy as browsing the Support menu and selecting the Customer Support link. Simply fill out the form with the requested information and we will get back to you within 24-48 hours. PLEASE NOTE: All contact with TheStripMall.com is via email using whatever address you used to setup your account! If that address has changed, please make certain to update your account information, as we will have no other method to provide support if we cannot contact you via your email address.

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